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Mobile Ordering Platform Enhancement for Independent Coffee Houses

sunscrapers.com

Hospitality & leisure

Retail

Food & Beverage

Challenge

Independent coffee houses face challenges in competing with large chains like Starbucks due to limited resources. They lack a convenient and affordable mobile ordering solution to streamline the ordering process, reduce wait times, and increase sales. Existing solutions are often too expensive or complex for smaller businesses.

About the Client

A consortium of independent coffee houses in London seeking a scalable and affordable mobile ordering platform to compete with larger chains and enhance customer experience.

Objectives

Develop a user-friendly mobile ordering application for customers.
Create a management application for coffee shops to efficiently handle orders and manage their business.
Enable seamless integration with existing coffee preparation and payment systems.
Increase customer convenience and satisfaction.
Improve operational efficiency for coffee shops.
Achieve significant user adoption within the London coffee house market.

Functional Requirements

Customer-facing app: Menu browsing, order placement, secure payment gateway integration, order tracking, location-based coffee shop discovery.
Coffee shop kiosk app: Order management, real-time order updates, sales reporting, inventory management, customizable menu options.
Admin web portal: User management (customers and coffee shops), system configuration, analytics dashboards, promotional tools.

Preferred Technologies

iOS (Swift/Objective-C)

Android (Java/Kotlin)

Web (Django/Python)

Backend API (RESTful)

Cloud Hosting (AWS/Azure/GCP)

Integrations Required

Payment gateways (Stripe, PayPal)
Point of Sale (POS) systems
Mapping services (Google Maps, Apple Maps)
Loyalty program platforms

Non-Functional Requirements

Scalability to support a large number of users and coffee shops.
High performance and responsiveness.
Secure data handling and payment processing (PCI compliance).
Reliability and uptime.
Cross-platform compatibility (iOS, Android, Web).
Data privacy and GDPR compliance.

Expected Business Impact

Successful implementation is expected to result in increased revenue for coffee shops through higher order volumes and reduced operational costs. It will also enhance customer loyalty and provide a competitive advantage in the London coffee market. The platform will empower independent coffee houses to compete more effectively with larger chains, fostering innovation and growth within the industry.