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The existing mobile banking platform faces challenges due to the diverse core systems and internet banking platforms utilized by the affiliated cooperative banks. A need exists to provide a unified, user-friendly mobile banking experience accessible to all SGB Group customers, while also keeping pace with evolving customer expectations and incorporating new financial services.
A large cooperative banking group comprising 179 cooperative banks and SGBBank S.A., serving over 1.5 million customers with a wide network of branches and ATMs.
This project is expected to significantly enhance customer satisfaction, drive digital adoption, reduce operational costs associated with traditional banking channels, and strengthen the SGB Group's competitive position in the market. The new mobile app will empower customers with convenient and secure access to their finances, leading to increased customer loyalty and engagement.