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Mobile Banking App Enhancement and Feature Expansion

cogniteq.com

Financial services

Customer Needs and Market Position

Altyn Bank needs to continually enhance its mobile banking app to meet evolving customer expectations, maintain a competitive edge in the market, and expand its service offerings. The existing app, while successful in its initial launch, requires ongoing development to incorporate new features, improve user experience, and ensure scalability to accommodate future growth.

About the Client

One of the largest banks in Kazakhstan, committed to innovation and providing exceptional customer experiences through digital banking solutions.

Core Goals

Expand the functionality of the existing mobile banking app to encompass a wider range of banking products and services.
Enhance customer satisfaction by providing a more user-friendly and intuitive mobile banking experience.
Attract new clients and expand Altyn Bank's market reach through innovative mobile banking features.
Maintain a secure and reliable mobile banking platform.
Leverage a scalable architecture to support future growth and technological advancements.

Core App Functionality

Account management (balance inquiry, transaction history)
Funds transfers (internal and external)
Bill payments
Loan and deposit applications
International money transfers
Card management (activation, blocking, replacement)
Subscription management
Automated payments (regular and flexible)
Cashback features
Accumulated interest tracking
Phone number-based money transfers
Live chat with operators

Technology Stack

iOS SDK

Android SDK

iD Mobile SDK

PDF Viewer

External System Integrations

Banking APIs (for account and transaction data)
Payment Gateways (for processing payments)
SMS Gateway (for notifications and security)
3D Secure (for payment security)

Non-Functional Requirements

Scalability (to handle increasing user demand)
Security (robust authentication and data protection)
Performance (fast response times and efficient transaction processing)
Reliability (high availability and minimal downtime)
Usability (intuitive and user-friendly interface)

Business Impact

This project is expected to significantly enhance Altyn Bank's customer experience, increase customer loyalty, drive new customer acquisition, and expand market share. By providing a comprehensive and feature-rich mobile banking app, Altyn Bank will strengthen its position as a leading financial institution in Kazakhstan and maintain a competitive advantage in the digital banking landscape. The phased approach allows for quick wins and continuous value delivery.