Microservices-Based SaaS Platform Enhancement for Flexible Property Management

The client operates a legacy monolithic SaaS platform built in Ruby, which presents challenges in scalability, maintenance, and the rapid deployment of new features. Their internal development team lacks sufficient expertise in SaaS and microservices architectures, limiting their ability to enhance system resilience, improve user experience, and reduce platform maintenance costs. They need a modern, flexible architecture that supports efficient development and deployment of additional functionalities.

A mid to large-sized US-based provider of cloud property management solutions serving residential and commercial properties, seeking to modernize their existing monolithic SaaS platform.

• Design and implement a scalable microservices architecture to replace the existing monolithic platform.
• Enhance platform flexibility, resilience, and user experience to attract new customers.
• Improve ease of maintenance by modularizing system components.
• Enable faster implementation of new features, including tenant screening, automated accounting, billing, and property portfolios.
• Establish a robust API infrastructure for seamless frontend-backend communication using GraphQL models.
• Ensure secure, efficient integration with external payment and identity management systems.
• Develop a platform capable of handling increased scalability demands with improved performance.

• User authentication and identity and access management (IAM) service
• Property data creation, storage, and management service
• Messaging and communication service for tenants and property managers
• Subscription and payment processing services linked to external payment systems
• Document management for lease agreements and related files
• Contact and tenant screening services
• Automated accounting and billing modules
• Financial reporting capabilities
• Property portfolio management features
• User documentation library and webflyers for property promotion

• Payment gateways for transaction processing
• Identity verification services for tenant screening
• External cloud storage solutions for document management

• Platform scalability to support increased user load and data volume
• System resilience with high availability and fault tolerance
• Secure data handling, including role-based access controls
• Performance targets such as fast API response times and minimal downtime
• Implementation of integration tests to ensure system reliability

The transition to a microservices-based platform is expected to significantly improve scalability, allowing the system to handle increased customer demands efficiently. Maintenance costs are projected to decrease due to modular design, while the platform’s improved flexibility and user experience aim to attract new clients and expand market share. The deployment of automated services will enable faster rollouts of new features, enhancing overall competitiveness and operational efficiency.