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Lynk & Co In-Car Experience Enhancement & Warranty Automation Platform

sigma.software

Automotive

Challenges with In-Car User Experience and Warranty Claim Processing

Lynk & Co faces the challenge of continuously enhancing its in-car infotainment system to provide a comprehensive and engaging digital experience for drivers. They also experienced increased workload and inefficiencies in their warranty claim processing, leading to longer resolution times and higher operational costs.

About the Client

Lynk & Co is an innovative mobility brand focused on providing a modern and connected car experience.

Project Goals

Enhance the in-car user experience through the development of new and improved applications and features.
Streamline and automate the warranty claim process to improve efficiency and reduce operational costs.
Increase user engagement and satisfaction with the in-car infotainment system.
Improve data-driven insights into user behavior and app performance.

Functional Requirements

Interactive 3D vehicle guide with detailed specifications and configuration options.
Multiple in-car applications (Meetings app, Pretty Near, ShareMyLocation, Let's Chat).
Automated warranty claim processing with workflow automation and data integration.
Offline content access for the vehicle guide.
User analytics and crash reporting for all applications.

Preferred Technologies

Azure Cloud

Android

Microsoft Teams API

No-code content migration tools

Required Integrations

Microsoft Teams
Lynk & Co's existing CRM and warranty management systems (4 major systems with 45 subsystems each).

Non-Functional Requirements

Scalability to accommodate future growth in user base and features.
High performance and responsiveness for a seamless user experience.
Robust security to protect user data and prevent unauthorized access.
Offline functionality for the vehicle guide.
Compatibility with custom Android firmware and tablet formfactor.

Expected Business Impact

This project is expected to improve customer satisfaction, reduce operational costs associated with warranty processing, and increase revenue through enhanced in-car services. Improved user engagement will lead to valuable data insights for future product development and marketing efforts. The streamlined warranty process will lead to faster claim resolution times and improved customer loyalty.