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Logistics Customer Portal Enhancement Project

yalantis

Logistics

Customer & Operational Inefficiencies

Wayne Transports faced challenges with manual order processing, lack of a centralized data source for customers and shipments, and limited visibility for stakeholders. This resulted in increased operational expenses, potential errors in order management, and concerns about customer satisfaction due to a lack of real-time tracking and communication.

About the Client

One of the largest family-owned trucking companies in the US and Canada, offering B2B transportation services.

Project Goals

Develop a user-friendly customer portal for enhanced customer experience.
Automate order management processes for improved efficiency.
Create a unified source of truth for customer and shipment data.
Reduce operational costs through automation and streamlined workflows.
Increase transparency in order delivery for improved customer satisfaction.

Functional Requirements

Role-based access control for different user types (Admin, Billing, Sales, Customer, Supplier).
Freight order overview and management (status, departure/delivery times, attached documents).
Real-time shipment tracking and notifications.
Document download (transportation documents, invoices).
User management capabilities for administrators.
Load management dashboard for sales and transportation managers.
Notifications and alerts for critical information.
Integration with Wayne Transports' existing logistics systems.

Preferred Technologies

Microsoft Azure

Web-based application

Responsive design

Secure authentication (Two-factor authentication)

Required Integrations

Wayne Transports' existing logistics systems (e.g., TMS, WMS)

Non-Functional Requirements

High security and data encryption.
Scalability to accommodate future growth.
Reliability and availability.
Performance and responsiveness.
Accessibility across different devices and screen resolutions.

Expected Business Impact

This project is expected to result in increased sales due to improved customer satisfaction and transparent order delivery, reduced operational costs through automation and streamlined workflows, fewer errors in order management, and enhanced customer relationships. The implementation will empower Wayne Transports to provide a more efficient and customer-centric service offering.