Legacy SaaS Platform Modernization for Hospitality Off-Premises Solutions

The client operates a large-scale SaaS platform delivering online ordering and off-premises restaurant solutions. Their aging technology stack hampers maintenance, scalability, and rapid feature development, threatening their ability to remain competitive amid rising demands for online ordering and integration with delivery platforms.

A mid-sized hospitality technology company providing online ordering, loyalty, and delivery management solutions for restaurants and foodservice providers.

• Modernize the legacy codebase to current technology stacks such as AWS, .NET, and Angular to improve maintainability.
• Implement dynamic, scalable cloud hosting solutions to handle fluctuating customer loads efficiently.
• Develop a flexible architecture supporting customizable restaurant websites with diverse features like gift cards, curbside pickup, and catering.
• Update API integrations with third-party marketplaces for real-time menu synchronization and automated order processing.
• Enhance system reliability and response times to ensure consistent customer experience.

• Cloud-based, elastic hosting environment supporting dynamic scaling.
• Extensible library of customizable website templates tailored for various restaurant needs.
• Migration of legacy code to modern, maintainable technology stacks.
• Real-time API integrations with external marketplaces and POS systems for bidirectional data flows.
• Administrative dashboard for live order tracking and operational management.

• Third-party marketplace APIs for menu and order synchronization
• POS system APIs for real-time menu and order data exchange

• System must support scalable traffic loads with minimal latency.
• Ensure high availability with 99.9% uptime.
• Secure sensitive customer and transaction data via industry-standard security protocols.
• Maintain ease of ongoing maintenance and future feature expansion.

The modernization project aims to significantly improve platform maintainability, enable rapid deployment of new features, and enhance customer satisfaction. It is expected to support a substantial increase in online order volume, reduce downtime, and improve operational efficiency, ultimately helping the client retain competitive advantage in the hospitality off-premises market.