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IT Cost Optimization and System Integration for Global Retail Solutions Provider
  1. case
  2. IT Cost Optimization and System Integration for Global Retail Solutions Provider

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IT Cost Optimization and System Integration for Global Retail Solutions Provider

euvic.com
Retail
Food & Beverage
Manufacturing
Advertising & marketing

Challenges in IT Efficiency and Cost Management

HL Display faced excessive IT costs from managing multiple vendors for ERP, PIM, and e-commerce systems. The fragmented support structure led to slow project delivery, inconsistent service quality, and lack of scalability. The company needed agile methodology adoption and cost-effective technical resources to modernize IT operations while maintaining system reliability.

About the Client

Global leader in instore communication and merchandising solutions operating in 44 markets with 1,100 employees and SEK 1.6 billion annual turnover

Strategic IT Transformation Goals

  • Reduce IT support, maintenance, and development costs by 60%
  • Consolidate IT vendor relationships from 3 to 1 provider
  • Implement agile SCRUM methodology for faster project delivery
  • Improve Jeeves ERP customization speed by 35%
  • Enhance system performance metrics including MTBF and incident resolution rates

Unified IT Support System Requirements

  • Jeeves ERP system support and customization
  • inRiver PIM integration capabilities
  • EPiServer website maintenance tools
  • Agile project management framework implementation
  • Global incident tracking and resolution system

Technology Stack Requirements

Jeeves ERP
inRiver PIM
EPiServer
Remedy case management system

System Integration Needs

  • Data warehouse systems
  • Business Intelligence platforms
  • Global incident management tools

Operational Requirements

  • 99.9% system uptime SLA
  • 24/7 multilingual support
  • Scalable resource allocation
  • Real-time performance monitoring
  • Flexible billing model based on actual usage

Expected Business Transformation Outcomes

Implementation of centralized IT services is projected to reduce operational costs by 60% while improving system performance by 35%. Consolidating vendors will increase control over IT environment, reduce incident resolution times by 25%, and extend mean time between failures by 45%. Agile methodology adoption will enable faster adaptation of ERP systems to evolving business requirements.

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