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Comprehensive IT Infrastructure Management and Support for Manufacturing Operations
  1. case
  2. Comprehensive IT Infrastructure Management and Support for Manufacturing Operations

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Comprehensive IT Infrastructure Management and Support for Manufacturing Operations

euvic.com
Manufacturing
Consumer products & services

Challenges in IT Infrastructure Management

The client lacked in-house IT expertise to keep pace with technological advancements, implement improvements, or maintain high-quality solutions. They required a partner to manage complex IT operations, reduce downtime risks, and support business expansion across multiple geographic locations.

About the Client

A multinational manufacturing company producing and selling diverse products

Objectives for IT Infrastructure Enhancement

  • Establish seamless IT support across 9+ international locations
  • Optimize IT operational efficiency through centralized management
  • Minimize technological downtime to enable core business focus
  • Support warehouse network expansion and logistical operations
  • Provide strategic IT budgeting and vendor management capabilities

Core IT Management and Support Services

  • Hybrid remote/onsite technical support for 3,160+ users
  • IT service lifecycle management and performance monitoring
  • Operational budget planning and vendor contract administration
  • Application portfolio management and software documentation
  • Real-time IT asset inventory tracking
  • Warehouse network infrastructure development coordination
  • Integrated helpdesk and IT equipment repair logistics

Target Technology Stack

IT service management (ITSM) platforms
Network infrastructure monitoring tools
Cloud-based collaboration systems
Enterprise resource planning (ERP) integrations

System Integration Requirements

  • Existing enterprise applications
  • Geographically distributed network infrastructure
  • Third-party vendor management systems

Operational Requirements

  • 99.9% system uptime SLA
  • Scalable architecture for 20% annual growth
  • ISO 27001-compliant security framework
  • Multi-language support capabilities
  • Disaster recovery and business continuity planning

Expected Business Impact

Enables the client to focus on core manufacturing operations while ensuring optimized IT infrastructure performance, reduced operational risks, and scalable support for geographic expansion. Centralized management will improve resource allocation efficiency and provide strategic visibility across all IT components.

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