Integrated Workflow Automation and Compliance Platform for Automotive Service Operations

The client operates multiple automotive branches with disconnected legacy systems, leading to inefficiencies in work order management, spare parts requisition, and invoicing. The lack of integration with tax authorities complicates financial documentation, hindering scalability, operational efficiency, and compliance.

A large automotive service provider with multiple branches, requiring streamlined operations, real-time management, and regulatory compliance integration.

• Implement a versatile, mobile point-of-sale (POS) system to unify workflows across all branches.
• Establish a real-time management system for updating and tracking service cases.
• Ensure full integration with tax regulatory bodies to facilitate accurate financial document generation and compliance.
• Reduce operational costs while enabling scalable growth in accordance with regional and global ERP standards.
• Enhance process standardization to improve productivity and quality across branches.

• Mobile POS interface adaptable for various branch locations to facilitate sales and service transactions.
• Real-time case tracking and management dashboard for service updates and progress monitoring.
• Automated generation and submission of financial documents aligned with tax authority standards.
• Customizable workflows for work orders, spare parts requisition, and invoicing processes.
• Secure user authentication and role-based access controls to ensure data security and compliance.
• Seamless integration with existing ERP systems, replacing legacy solutions such as SAP where appropriate.
• Scalable architecture supporting future expansion and increased transaction volumes.

• ERP systems for inventory, billing, and customer management
• Tax authority systems for real-time tax compliance and document submission
• Existing business tools used for workflow management

• System should support scalability for 11+ branches with minimal latency
• High availability with 99.9% uptime SLA
• Data encryption for sensitive financial and customer data
• Compliance with regional and international data privacy and security regulations

The project aims to significantly improve operational efficiency, reducing costs and manual effort across branches. It will enable real-time case updates and seamless financial documentation, ensuring full compliance with tax regulations. Anticipated outcomes include a scalable system supporting business growth, improved process standardization, and enhanced overall productivity, similar to achieving a reduction in operational costs and streamlined workflows as observed in comparable implementations.