The client operates with a portfolio of over 30 properties including villas, holiday homes, and apartments, offering extensive hospitality services. They currently rely on traditional booking methods such as phone calls and emails, lacking an integrated digital platform. This results in limited operational efficiency, lower customer engagement, and difficulty in managing property bookings, addon services, tour packages, and guest requests. The absence of a unified app hampers their ability to deliver seamless guest experiences and efficient property management.
A premium hospitality company managing luxury villas, holiday homes, and recreational properties seeking a unified digital platform for booking and management.
The new integrated system aims to significantly boost booking volumes by approximately 62%, increase addon service requests by 44%, and enhance overall guest satisfaction resulting in a 78% improvement in ratings. It will streamline operations for property managers, reduce manual workload, and foster higher guest engagement, leading to sustained revenue growth and competitive advantage in the luxury hospitality market.