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Integrated E-commerce and Supply Chain Management System for Fuel Station Retail Network

intuz.com

Retail

Energy & natural resources

Challenges in Multichannel Inventory Management and Customer Experience

The client faced inventory discrepancies across physical fuel station stores, website, and mobile app channels, leading to overselling during peak demand. Inefficient in-store transaction processes caused long wait times for walk-in customers, while lack of centralized management tools hindered real-time visibility into stock levels and sales performance.

About the Client

Operator of fuel stations with integrated convenience stores seeking digital transformation of inventory and sales operations

Key Goals for Omnichannel Retail Transformation

Implement real-time inventory synchronization across all sales channels
Develop streamlined ordering solutions for takeaway and walk-in customers
Create centralized administration tools for multichannel operations management
Prevent stockouts and overselling through intelligent inventory buffering

Core System Capabilities

Real-time inventory synchronization across web, mobile, and physical stores
KIOSK mobile application for Sunmi devices to process takeaway orders
Responsive e-commerce website with dynamic stock updates
Admin panel with inventory management, order tracking, and analytics
Optimistic locking for transaction integrity during high-volume periods

Technology Stack Requirements

Next.js

React

Event-driven architecture

Optimistic concurrency control

Inventory buffering mechanisms

System Integration Needs

Point-of-sale (POS) systems for fuel stations
Payment gateways for mobile and web transactions
Existing inventory management databases

Operational Requirements

High availability during peak fueling hours
Scalable architecture for seasonal demand fluctuations
Real-time data synchronization with <1 second latency
Role-based access control for admin functions
Offline transaction capability for intermittent connectivity

Expected Business Outcomes

Implementation of this system is projected to reduce inventory discrepancies by 95%, decrease customer wait times by 70% for in-store transactions, and enable data-driven stock replenishment decisions through real-time analytics. The integrated platform will improve operational efficiency across 100+ fuel station locations while enhancing customer experience through seamless omnichannel shopping.