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Indoor Navigation Application Development for High-Traffic Locations

gearheart

Hospitality & leisure

Challenge

Visitors at Battersea Power Station face difficulties navigating the large complex, especially considering its multiple levels and extensive layout. Existing methods of finding locations are inefficient and can lead to frustration, impacting the overall visitor experience and potentially hindering retail and restaurant traffic.

About the Client

A developer and operator of a major mixed-use development featuring shopping, dining, and entertainment within a historic power station.

Objectives

Provide a seamless and intuitive indoor navigation experience for visitors.
Reduce visitor frustration related to wayfinding.
Improve efficiency of visitor movement within the complex.
Enhance the overall visitor experience.
Enable targeted information delivery based on location.

Functional Requirements

Route finding (walking, accessible routes).
Multifloor navigation with intuitive level switching.
Location search by category, name, and direct map selection.
Navigation panel with category browsing and search.
On-screen keyboard with autocomplete and suggestions.
Real-time location tracking and guidance.
Integration with terminal locations within the building.
Admin interface for managing locations and content.

Technology Stack

Vue.js

Vite

Tailwind CSS

Keystone.js

Node.js

Typescript

PostgreSQL

GraphQL

Integrations

Digital Ocean App Platform for deployment.
Potential integration with existing building management systems (future consideration).

Non-Functional Requirements

Scalability to handle a large number of users and locations.
High performance and responsiveness.
Security to protect user data and application integrity.
Accessibility compliance (WCAG).
Reliable and accurate navigation data.

Expected Business Impact

The implementation of this indoor navigation application is expected to significantly improve the visitor experience at Battersea Power Station. This will lead to increased customer satisfaction, improved foot traffic to different areas within the complex (retail, restaurants, etc.), and enhanced operational efficiency. By reducing visitor frustration and improving wayfinding, the application has the potential to positively impact revenue generation and brand perception. The ability to deliver targeted information based on location could also enhance marketing efforts and drive customer engagement.