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Reliance on paper-based communication methods, lack of integrated system support for underwriting and correspondence processes, and inability to monitor process efficiency or identify bottlenecks in medical assessment and customer communication workflows
Global insurance company specializing in personal insurance, savings, and risk insurance products with operations in 33 countries
30% reduction in medical evaluation cycle time, improved operational efficiency through automated correspondence channels, enhanced visibility into process bottlenecks, and cost-effective scalability for future process implementations while maintaining compliance with insurance industry regulations