Immersive AR Billing Visualization Tool for Healthcare Payments

Patients currently experience frustration and confusion with standard medical billing processes, leading to decreased satisfaction and loyalty. The client seeks to differentiate itself by offering a more engaging, easy-to-understand billing experience that enhances transparency and patient understanding.

A midsize hospital system seeking to enhance patient financial engagement through innovative technology solutions.

• Create an interactive AR application that allows patients to view and explore their medical bills in a more engaging manner.
• Increase patient understanding of billing details, reducing confusion and inquiries.
• Improve patient satisfaction scores related to financial experience.
• Position the healthcare provider as an innovative leader in patient engagement through cutting-edge technology.
• Achieve measurable improvements in billing comprehension and engagement metrics.

• Ability to recognize and highlight different sections of a medical bill via machine learning.
• Interactive tap-based functionality for users to select bill sections for more detailed explanations.
• Integration of a virtual Patient Concierge that provides verbal and visual guidance about bill components.
• Lip-syncing of pre-recorded explanations with the avatar’s mouth movements for realism.
• Utilization of 3D assets to portray a professional and trusted virtual assistant.

• Electronic billing systems for real-time bill data retrieval
• AI/ML services for bill section recognition and interaction
• Voice synthesis and speech recognition APIs for verbal explanations
• Secure authentication systems to ensure patient privacy and data security

• High responsiveness with real-time recognition and interaction capabilities
• Secure data handling compliant with healthcare privacy standards (e.g., HIPAA)
• Scalable architecture to support increasing user base and concurrent sessions
• Cross-platform compatibility for iOS and Android devices, accounting for legacy hardware where necessary

The implementation of an immersive AR billing platform is expected to significantly enhance patient engagement and understanding, leading to increased satisfaction scores. It aims to reduce billing-related inquiries and confusion, and position the healthcare provider as an innovative leader in patient experience. Quantitatively, the project targets measurable improvements in patient satisfaction and loyalty metrics, with potential reduction in administrative overhead related to billing clarifications.