The client faces difficulties in maintaining and supporting a complex multimedia platform that supports exhibitions across multiple regions. They lack sufficient in-house expertise to support, optimize, and scale the system to handle high user loads and eliminate operational bottlenecks, impacting operational costs and system performance.
A large enterprise with over 800 employees, specializing in hosting and managing large-scale digital multimedia exhibitions and events worldwide.
By implementing the scalable, optimized multimedia platform, the client is expected to achieve a 48% reduction in monthly IT support expenses, increase user engagement by 62%, and decrease support service costs by 30%, thus significantly boosting operational efficiency and audience reach.