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Healthcare System Modernization for Clinical Advocacy Platform

ventionteams.com

Medical

Human Resources

Information technology

Legacy System Limitations Hindering Healthcare Operations

Existing Salesforce infrastructure caused data inconsistencies, manual workflows, and scalability issues during high-demand periods like the COVID-19 pandemic. Legacy systems hindered strategic decision-making and real-time patient data processing capabilities.

About the Client

Clinical advocacy company providing patient navigation services through technology-enabled healthcare solutions

Strategic Modernization Goals

Migrate and merge legacy customer data into flexible architecture
Automate CRM workflows across Salesforce Cloud platforms
Implement real-time KPI tracking through advanced reporting
Develop mobile application for event-based patient engagement
Establish scalable data processing infrastructure for telehealth expansion

Core System Capabilities

360-degree patient view with medical history aggregation
Multidisciplinary clinical team collaboration tools
Unbiased second opinion generation engine
Real-time data synchronization portal (.NET/Vue.js)
Mobile-first event management interface

Technology Stack Requirements

.NET Core

Vue.js

Azure Data Lake

Salesforce Experience Cloud

MongoDB

MS SQL

System Integration Needs

Salesforce Health Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
8x8 Communication Platform
Five9 Contact Center

Operational Requirements

Processing capacity for 1M+ daily records
HIPAA-compliant data security framework
99.9% system uptime SLA
Real-time analytics dashboard performance
Cross-platform mobile compatibility

Expected Business Transformation

Enable nationwide corporate benefits expansion through scalable telehealth infrastructure, achieving 300% increased patient solution capacity while maintaining award-winning clinical decision support capabilities during peak demand periods.