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Handheld Team Collaboration Mobile Application Development

saigontechnology.com

Retail

Hospitality & leisure

Food & Beverage

Inefficient Order Management and Team Communication

The client faced challenges with time-consuming order processes, lack of real-time updates for order modifications, and limited staff mobility. Existing systems required physical terminals, reducing staff availability for customer service and creating inefficiencies in order handling.

About the Client

A retail business seeking to enhance customer service and staff efficiency through mobile order management solutions.

Key Project Goals

Enable real-time order updates and synchronization across devices
Implement offline functionality for network-unstable environments
Create intuitive UI/UX for non-technical users
Reduce staff time spent on order processing by 40%
Support BYOD (Bring Your Own Device) policies

Core System Requirements

Real-time stock inventory access mirroring POS systems
Interactive table map visualization for iPad devices
Customer self-ordering mode with digital signature capture
Offline order creation/synchronization capability
In-app chat for team communication
Cross-device compatibility (iPhone, iPad, iPod)

Technology Stack

React Native 0.53.3

Redux with Redux-Observable

Realm Database

Socket.IO for real-time communication

React Navigation

System Integrations

Existing POS terminal systems
Central server infrastructure via WebSocket
AWS cloud storage for backups

Non-Functional Requirements

Military-grade data encryption for cybersecurity
Sub-200ms response time for critical operations
Support for 10,000+ concurrent users
WCAG 2.1 accessibility compliance
Automatic failover for network disruptions

Business Impact Projections

Expected outcomes include 30% faster order processing, 25% reduction in staff movement time, and 15% increase in customer satisfaction scores. The solution will enable real-time operational visibility while maintaining 99.9% data accuracy through robust synchronization protocols.