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Global Workflow Management System with Multilingual Communication and Complex Questionnaire Integration

moravio.com

Business services

Information technology

Customer service

Operational Challenges in Multinational Client Collaboration

The company faces communication barriers with international clients through traditional email channels, lacks centralized workflow visibility across stakeholders, and struggles with manual processing of complex multi-page questionnaires containing hundreds of dynamic questions. Disconnected systems lead to information asymmetry and delayed response times.

About the Client

A Czech-based company operating in international markets requiring centralized workflow management and client collaboration tools

Key Project Goals

Develop a centralized platform connecting company teams with global clients
Implement role-based access control for secure collaboration
Create dynamic case management system with real-time synchronization
Automate communication workflows and deadline tracking
Build scalable questionnaire engine for complex data collection

Core System Capabilities

Multi-tenant user registration with role-based permissions (client/manager/reception)
Case management with task assignment and progress tracking
Customizable dashboard views per user role
Automated email notifications for deadlines and updates
Secure document upload and sharing system
Intelligent questionnaire builder with 20+ question types
Conditional logic and validation rules for complex forms
Multi-language support for international clients

Technology Stack Requirements

Cloud-native architecture

Microservices framework

React/Node.js frontend

PostgreSQL database

AWS/GCP deployment

System Integrations

Email service API (SendGrid/SES)
Document storage (AWS S3)
Single Sign-On (SSO)
Payment gateway (Stripe/PayPal)

Performance and Security Standards

ISO 27001 compliance
99.9% uptime SLA
Support for 10,000+ concurrent users
200ms response time for form submissions
GDPR-compliant data handling

Expected Business Outcomes

Implementation will reduce client communication delays by 70%, cut manual data processing time by 60%, and enable scalable handling of complex regulatory questionnaires. The system will support 500+ simultaneous international clients while maintaining compliance with global data protection standards, driving operational efficiency and client satisfaction improvements.