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Global Virtual Banking Platform Implementation for Multi-Regional Customer Access

ailleron.com

Financial services

Banking

Technology

Challenges in Scaling Virtual Banking Services

Need to provide secure, real-time banking services across 16 APAC and EMEA countries without physical branch infrastructure, while maintaining compliance with diverse regional regulations and ensuring seamless customer experience.

About the Client

Global financial institution serving individual, corporate, government, and institutional clients

Strategic Implementation Goals

Deploy virtual banking platform across 16 countries in APAC and EMEA regions
Enable remote customer onboarding and transaction capabilities
Support multi-language and multi-currency operations
Ensure compliance with local financial regulations in all target markets

Core System Capabilities

Live video conferencing with banking specialists
Digital document verification and e-signature integration
Multi-language interface support
Real-time currency conversion tools
Regulatory compliance management dashboard

Technology Stack Requirements

LiveBank virtual banking platform

WebRTC

Blockchain for transaction security

Cloud-native architecture

System Integration Needs

Core banking systems (CBS)
Know Your Customer (KYC) verification
Customer Relationship Management (CRM)
Anti-Money Laundering (AML) tools

Performance and Compliance Standards

24/7 system availability with 99.99% uptime SLA
End-to-end encryption for all transactions
Multi-region data sovereignty compliance
Scalable architecture for 10M+ concurrent users

Business Transformation Outcomes

Enables Citibank to become first global bank with enterprise-scale virtual branch network, projected to increase digital customer acquisition by 40% in target regions while reducing physical branch operational costs by 60%. Enhances competitive differentiation through innovative customer experience capabilities.