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Global Sales Platform and Mobile Application Modernization for Multinational Telecom Provider

itmagination.com

Telecommunications

Challenges in Scaling and Modernizing Digital Platforms

The client faces significant challenges in accelerating development cycles, modernizing complex deployment processes for their mobile application, and building a scalable sales platform to support tens of millions of users globally. Legacy systems and integration complexities hinder operational efficiency and digital innovation.

About the Client

A global telecommunications corporation serving hundreds of millions of customers worldwide with 150,000+ employees, requiring scalable digital solutions for sales and customer engagement.

Strategic Project Goals

Accelerate development and deployment of digital solutions
Scale mobile application infrastructure to support 50M+ users
Modernize sales platform architecture for global operations
Enhance customer experience through intuitive digital interfaces
Improve revenue generation through optimized digital channels

Core System Capabilities

User-friendly mobile interface for customer self-service
Scalable backend architecture for high-traffic handling
Real-time analytics dashboard for sales performance tracking
Automated CI/CD pipelines for rapid deployments
Multi-region cloud infrastructure management

Technology Stack Requirements

Java

Kotlin

Xamarin

Kubernetes

Python

System Integration Needs

Legacy CRM systems
Payment gateways
Customer authentication services
Cloud infrastructure APIs
Third-party analytics platforms

Operational Requirements

Support for 50M+ concurrent users
99.99% system uptime SLA
End-to-end data encryption
Automated scaling capabilities
Cross-platform compatibility (iOS/Android/Web)

Expected Business Outcomes

Implementation will result in 40% faster time-to-market for new features, 60% reduction in deployment failures, 25% increase in customer retention through improved digital experience, and $50M+ annual revenue growth from optimized sales channels while maintaining leadership in global telecommunications market competitiveness.