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Global EV Charging Network Integration and Customer Relationship Management Platform
  1. case
  2. Global EV Charging Network Integration and Customer Relationship Management Platform

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Global EV Charging Network Integration and Customer Relationship Management Platform

exoft
Automotive
Energy & natural resources
Utilities

Challenges in Unified Charging Network and Customer Management

Fragmented country-specific charging networks requiring multiple access solutions, inefficient B2B relationship management systems, lack of real-time monitoring capabilities, and outdated corporate website failing to reflect current market positioning

About the Client

Operates over 70,000 EV charging stations across 30 countries, collaborating with car manufacturers, fleet operators, and leasing companies to provide cross-border charging solutions

Objectives for Unified EV Charging Solution

  • Create a unified global charging network accessible via single RFID authentication
  • Streamline B2B partner management through dedicated portal with customized features
  • Enhance customer experience with real-time charging station availability and payment systems
  • Expand market reach through scalable infrastructure supporting cross-border operations
  • Modernize corporate digital presence to reflect updated brand positioning

Core System Functionalities

  • RFID-based universal access system for 70,000+ charging stations
  • Customer portal with account management, station search, and online payments
  • Partner portal with subscription management and promotional tools
  • Admin dashboard for real-time monitoring and workflow automation
  • Responsive corporate website with updated brand messaging

Technology Stack Requirements

Angular
CSS/SCSS
JavaScript/TypeScript
Jekyll

System Integration Needs

  • RFID authentication systems
  • Third-party payment gateways
  • Real-time charging station data APIs
  • Existing partner management systems

Performance and Scalability Requirements

  • Support for 70,000+ concurrent charging station connections
  • 99.9% system availability SLA
  • End-to-end encryption for payment transactions
  • Multi-language support for 30+ countries

Expected Business Impact of Unified EV Charging Platform

Projected 40% customer base growth through improved user experience, 6 new market expansions via standardized charging solutions, 4x increase in partner network through enhanced B2B tools, and significant brand awareness improvement via modernized digital presence

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