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Development of a Scalable SaaS Resident Experience Platform with AI-Driven Features for Senior Living Communities

exoft

Health & Fitness

Information Technology

Telecommunications

Key Challenges in Developing the SaaS Platform

The client needed to transform a raw concept into a fully functional B2B SaaS platform for senior living, addressing diverse user needs across residents, families, and caregivers. Challenges included rapid MVP development, code quality issues from multiple vendors, migration from tablet to mobile, and scaling features to meet growing user demands.

About the Client

A SaaS-based AgeTech platform that enhances the wellbeing of nursing home residents through social engagement and operational efficiency for care providers.

Goals for Platform Evolution

Develop a comprehensive SaaS platform from concept to deployment across five countries
Automate QA processes to ensure robust testing coverage
Streamline development workflows through daily checkups and collaborative practices
Refactor legacy code to improve performance and maintainability
Migrate platform from tablet to mobile to align with user preferences

Core Functionalities and Key Features

Integrated chat and video calling for residents, families, and staff
Calendaring and lifestyle coordination for social activities
Automated visitor scheduling for families
Maintenance/service request submission and tracking
Gifting of additional services (e.g., TV packages, salon treatments)
Staff survey center for resident feedback
AI-driven voice assistant (upcoming)
Third-party integrations for CRM and healthcare systems

Technologies for Platform Development

Flutter

Node.js

Vue.js

TypeScript

Firebase (Authentication, Firestore, Functions, Storage)

Robot Framework for QA

External System Integrations

Stripe (payments)
Agora (real-time communication)
Grove Menus (dining services)
CRM software (e.g., Salesforce)
Nurse call systems

Non-Functional Requirements

Scalability to support growing user base
High performance on mobile devices
Data security and compliance with healthcare regulations
Cross-platform compatibility (iOS, Android, web)

Expected Business and Operational Impact

The platform will enhance resident satisfaction through improved engagement, drive operational efficiency for care providers, and enable revenue growth via feature customization. AI-driven features and third-party integrations will position the client as a market leader, with automated QA and development processes reducing time-to-market for future updates.