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Global Digital Engagement Platform for Feminine Care Education and Brand Loyalty
  1. case
  2. Global Digital Engagement Platform for Feminine Care Education and Brand Loyalty

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Global Digital Engagement Platform for Feminine Care Education and Brand Loyalty

exlrt.com
Consumer products & services
Health & Fitness
eCommerce

Challenges in Brand Engagement and Multimarket Customization

Fragmented customer engagement across regions, lack of centralized educational resources for feminine care, difficulty in delivering personalized content for diverse demographics, and technical limitations in integrating interactive features with existing product management systems.

About the Client

International provider of feminine care products under Essity, operating multiple brands across Europe, Middle East, Africa, and South America

Platform Goals for Enhanced Engagement

  • Create a scalable global platform for educational content delivery
  • Increase customer retention through interactive features
  • Enable multilingual and age-group-specific content customization
  • Improve SEO performance through enhanced user engagement metrics
  • Establish brand authority in feminine care education

Core Platform Capabilities

  • Modular content management system (RWS Tridion)
  • Interactive quizzes and expert Q&A functionality
  • Personalized content delivery by region/age group
  • Integrated promotions and free sample distribution
  • Secure healthcare provider communication portal

Technology Stack Requirements

RWS Tridion
DD4T
.NET
Azure

System Integration Needs

  • Existing product management system
  • CRM for customer data synchronization
  • Third-party analytics tools
  • Email service provider for notifications

Operational Requirements

  • High-availability cloud architecture
  • Cross-browser compatibility
  • GDPR-compliant data handling
  • Load-balanced content delivery
  • Role-based access control

Expected Business Outcomes

Projected 40% increase in average session duration, 25% growth in returning users, and 15% improvement in organic search rankings. Platform will enable market-specific content deployment across 20+ regions while reducing content management overhead by 30% through reusable components.

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