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Freedom from Torture System Modernization and Enhancement Project

future-processing.com

Non-profit

Current System Limitations & Workflow Inefficiencies

Freedom from Torture's existing Daylight system is hindering efficient client data management, reporting, and overall workflow. Key pain points include reliance on Excel for reporting, limited system integration with Microsoft tools, and a suboptimal user experience, impacting operational efficiency and the ability to provide timely and holistic support to survivors.

About the Client

A UK-based charity providing support services to survivors of torture, including psychological therapy, legal advice, and welfare services across five centers.

Project Goals

Modernize the client data management system.
Improve reporting capabilities and streamline data analysis.
Enhance system integration with Microsoft Office Suite and other relevant tools.
Improve user experience for staff efficiency.
Increase system reliability and security.
Implement a phased upgrade approach within a defined budget.

Core System Functionality

Client data management with secure storage and access control.
Dynamic and customizable reporting capabilities (e.g., via Power BI).
Appointment booking and scheduling system.
Client Journey Timeline visualization.
Integration of letters and forms within the system.
Enhanced client notes readability and organization.
Centralized data management system to decouple client documentation from the MS SQL database.
Single Sign-On (SSO) integration for improved authentication.
Workflow automation for routine tasks.

Preferred Technologies

Microsoft Power BI

LowCode/NoCode platforms

Cloud infrastructure (e.g., Azure, AWS - for Phase 2)

SecDevOps practices

External Single Sign-On (SSO) system

Required Integrations

Microsoft Office Suite (e.g., Outlook, Word, Excel)
External SSO provider
Potentially other third-party systems (to be identified during discovery)

Non-Functional Requirements

Scalability to accommodate future growth.
High system availability and reliability.
Robust security measures to protect sensitive client data.
Compliance with relevant data privacy regulations.
Improved system performance and responsiveness.
User-friendly interface and intuitive navigation.

Expected Business Impact

This project is expected to significantly improve Freedom from Torture's operational efficiency, enhance the quality of support provided to survivors, and enable data-driven decision-making. The modernized system will reduce manual effort, streamline workflows, improve reporting accuracy, and ultimately allow staff to focus on providing direct services to clients. The phased approach will allow for cost-effective implementation and minimize disruption to ongoing operations.