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Fiber Optic Network Installation Platform Scalability and Feature Enhancement

darly solutions

Construction

Challenge

cIQ's existing fiber optic network installation platform, initially built with a low-code/no-code (LCNC) platform (Quickbase), is experiencing limitations in scalability, performance, and user experience as the platform grows. The need for a more flexible and scalable architecture to support increasing user demand, new features, and improved data visualization capabilities has become critical.

About the Client

cIQ is a construction company specializing in planning and managing fiber optic network installations, connecting customers with service vendors.

Objectives

Migrate the platform away from the Quickbase LCNC platform to a custom, self-managed solution.
Implement new features to enhance the platform's value proposition and address user feedback.
Decrease customer churn by at least 10% and improve the Net Promoter Score (NPS) by at least 10% through improved performance and user experience.
Reduce the time to deliver feature updates by implementing a CI/CD pipeline and decrease change failure rate by at least 30%.

Functional Requirements

Vendor Management and Installation Quality Control Automation (photo submission, automated review)
Project Management Tools (task assignment, progress tracking, scheduling)
Interactive Data Visualizations (production analysis, forecasting insights)
Google Maps Integration (for visualizing construction site locations and project details)
Automated Invoicing

Preferred Technologies

Node.js

MariaDB

React

Ionic

TypeScript

CI/CD pipeline

Integrations Required

Google Maps API

Non-Functional Requirements

Scalability (support a growing user base and data volume)
Performance (fast response times and efficient data processing)
Security (protect sensitive data)
UI Accessibility (WCAG compliance)
Maintainability (easy to update and maintain)

Expected Business Impact

This project is expected to significantly improve cIQ's operational efficiency, enhance customer satisfaction, reduce churn, and drive revenue growth by providing a scalable, performant, and feature-rich platform for managing fiber optic network installations. The improved user experience and faster delivery of new features will also contribute to increased agility and a competitive advantage in the market.