Enterprise Knowledge Management and Support System for a Global Automotive Manufacturer

A large automotive manufacturer with a complex international procurement system faces difficulties in providing consistent, accessible training materials and support documentation across multiple regions. The dispersed content creation teams struggle with content redundancy, inconsistent information, and inefficient localization processes, impacting user proficiency and operational efficiency.

A leading multinational automotive company seeking to streamline employee training, technical support, and content management for its global procurement and operational systems.

• Implement a centralized digital content repository to unify support and training materials.
• Enable efficient management, editing, and publishing of multilingual content to ensure consistency across regions.
• Facilitate real-time collaboration among global content teams to accelerate content creation and localization.
• Improve user accessibility to support materials, reducing search times and dependency on technical support experts.
• Automate content publishing across various digital formats to support diverse media channels.

• Single-source content repository with separation of content and presentation layers
• Support for document standards such as DITA or DocBook to ensure structured, standardized documentation
• WYSIWYG editing interface for easy content authoring and editing
• Localization and multilingual support with proper management of translation workflows
• Role-based access controls for content creators, editors, and publishers
• Workflow management for review and approval processes
• Version control and content lifecycle management
• Advanced search and retrieval functions for quick access to information
• Online support interface enabling Q&A and real-time assistance
• Automated publishing into various digital formats (PDF, HTML, mobile-friendly formats)

• Existing procurement and operational systems for seamless information sharing
• Localization and translation management tools
• Digital publishing pipelines for converting content into multiple formats
• Authentication and role management systems

• Scalability to support increasing content volume and concurrent users across global regions
• High performance with fast search and retrieval operations
• Data security and access control aligned with corporate policies
• Availability and reliability to ensure 24/7 access for global users
• Compliance with international documentation standards

The deployment of this centralized support and content management platform is expected to significantly improve operational efficiency by streamlining content creation and localization workflows. It aims to enhance user experience by providing quick access to support materials, with an expected increase in content usage and support resolution rate by over 90%, while reducing redundant efforts and ensuring consistency across all published materials.