Enterprise ERP and Business Intelligence Solution for Subscription-Based Media Provider

As a media streaming platform expands its customer base across Europe, it faces challenges in updating its billing model from annual to monthly subscriptions, managing a complex set of operational processes, and obtaining a comprehensive view of customer data. The existing outdated software hampers operational efficiency, data visibility, and scalability, leading to manual inefficiencies and limited insights into customer behavior, which restricts growth and customer retention.

A mid-sized media streaming company experiencing rapid growth, seeking to optimize subscription billing, customer data management, and operational efficiency across Europe.

• Implement a scalable on-premise ERP system to replace legacy software, supporting multiple modules for finance, inventory, logistics, and legal compliance.
• Enable a flexible monthly billing model for subscriptions to increase customer acquisition and retention.
• Develop an internal analytics dashboard to provide fast, visualized reporting across business units for better decision-making.
• Automate manual operational processes, saving significant time and reducing errors.
• Integrate external services such as logistics providers, payment gateways, legal reporting standards, and digital marketing tools for seamless operations.
• Achieve rapid deployment to support ongoing growth and data volume increases.

• Customized modules for stock management, logistics, accounting, legal compliance, and marketing analytics.
• Internal integrations with data analytics and visualization tools for fast reporting across all units.
• Support for external integrations with logistics companies, payment processors, notification systems, and legal compliance services.
• Single Sign-On (SSO) functionality for seamless user authentication.
• Mobile-friendly or web-based interface for accessibility across teams.

• Logistics and courier services (e.g., DHL, Hermes)
• Payment gateways (e.g., Stripe, SEPA acquiring systems)
• Legal and tax reporting standards (e.g., compliance with tax authorities)
• Web analytics and notification systems (e.g., Google Analytics, email notifications)

• The system must support high data volumes, with scalable performance to handle increasing user base and transaction data.
• Fault-tolerant architecture with minimal downtime.
• Secure data handling, compliant with applicable legal standards.
• Fast report generation and real-time analytics with minimal latency.

The implementation is expected to enable thousands of new customers to adopt the monthly subscription service, enhance customer understanding through improved data insights, and automate manual operations to save over 1000 hours annually. These changes will facilitate increased revenue, expanded market reach across Europe, improved customer loyalty, and a more agile operational framework capable of supporting future growth.