Enterprise Content Management and E-Commerce Platform Modernization

The client operates an aging content and e-commerce platform based on proprietary technology, which presents issues such as security vulnerabilities, limited scalability, inefficient order processing, and inadequate support for multichannel content distribution. Critical bugs in payment processing and security compromise customer trust, while the legacy system's lack of extensibility hampers future growth and feature development.

A large retail organization seeking to overhaul its digital presence with a scalable content management system and integrated e-commerce solution to support multichannel publishing, personalized content delivery, and seamless vendor and customer engagements.

• Implement a robust, scalable content management system supporting multi-site and multichannel publishing.
• Develop an enterprise-grade e-commerce platform capable of maturing into future feature sets, including registry management.
• Enhance performance metrics through optimized API architecture and caching strategies.
• Reduce system vulnerabilities and address security issues in current infrastructure.
• Streamline vendor and customer portal integrations to facilitate quick onboarding and operational efficiency.
• Achieve deployment timelines to support seasonal launches and market expansion efforts.
• Lower operational costs by minimizing reliance on disparate freelance and temporary staffing.

• A headless content management system with advanced authoring workflows and editorial layout controls.
• API-driven content delivery for multichannel publishing, supporting personalization and segmentation.
• Custom RESTful APIs facilitating layout customization, URL management, and SEO optimization.
• Caching layers optimized for high concurrency and low latency in content delivery.
• An extensible e-commerce module supporting multiple quantity orders, registry creation, and complex checkout flows.
• Vendor and partner portals integrated with existing ERP and SAP systems for real-time data synchronization.
• Support for multi-language, multi-region configurations.

• ERP systems (e.g., SAP) for vendor and inventory management
• Third-party payment gateways
• Content distribution networks for global publishing
• Security tools for vulnerability mitigation

• System should support at least 1,400 concurrent site instances and handle high-traffic publishing events.
• API response times should be under 200ms under normal load, with scalability to increased user demands.
• Data security protocols must address current vulnerabilities, ensuring compliance with industry standards.
• Caching strategies must include two-layer caching to optimize backend performance.

The modernization initiative is expected to improve site reliability and security, support multichannel publishing and personalization at scale, reduce operational costs associated with freelance staffing, and enable quicker deployment of new features. This will enhance customer experience, drive higher engagement, and position the client for sustainable growth with improved margins and expanded market reach.