Enhancing Search Capabilities for Internal Knowledge Management System in the Automotive Safety Sector

The client faces difficulties in providing efficient access to comprehensive safety documentation, crash test guides, and technical FAQs stored across multiple internal resources. This fragmented knowledge base hampers employee productivity, increases manual search efforts, and impacts information accuracy and security, especially for teams involved in safety testing and vehicle certification processes.

A global manufacturer specializing in vehicle safety systems and equipment, aiming to improve internal knowledge access and security for its technical and operational teams.

• Implement a fulltext search engine enabling rapid retrieval of safety documents, guides, and FAQs across all internal resources.
• Prioritize search results based on relevance and document status (e.g., draft, obsolete, published).
• Enable filtering of search outcomes by categories such as status and document type for streamlined access.
• Facilitate the upload and management of multimedia content like images and videos within FAQs and guides through a user-friendly interface.
• Establish a secure, single sign-on (SSO) authentication mechanism integrating with existing enterprise identity providers.
• Deploy caching solutions to ensure high performance and availability for over 5,000 concurrent users.

• Fulltext search across multiple internal repositories with relevance-based prioritization
• Filtering options by document categories such as draft, obsolete, or published status
• Category-based filtering for guides and FAQs
• Media upload functionality supporting images and videos via an intuitive UI
• Secure authentication with single sign-on (SSO) integration
• Implementation of a multi-level cache to optimize system responsiveness and uptime

• Enterprise identity provider for SSO authentication
• Internal repositories and document management platforms
• Media storage backend for uploading and retrieving images/videos

• System should support over 5,000 concurrent users without performance degradation
• Search response time targeted within 2 seconds for high relevance results
• High availability architecture achieving 99.9% uptime
• Data security standards compliance, including secure media storage and access controls
• Scalable architecture supporting future growth and additional features

The implementation is expected to improve internal information retrieval efficiency by approximately 20%, reducing manual search efforts and boosting employee productivity. It will enhance the accuracy and usability of safety guides and FAQs through multimedia support, strengthen security via single sign-on, and ensure system performance and availability for a user base exceeding 5,000, ultimately facilitating faster safety testing and compliance processes.