Enhancing Data Access and User Experience for a Distributors' ERP System

The client operates with a legacy ERP system that limits real-time data sharing, hampers product search and filtering capabilities, and restrains seamless customer interaction. They require a more efficient, secure, and user-friendly digital platform to serve their long-term, loyal customers and facilitate faster order processing.

A well-established wholesale distributor with a loyal client base, specializing in hardware solutions and seeking digital modernization to improve client data access, product search, and order processing.

• Implement a system that provides faster, more convenient access to product data and ordering functionalities.
• Design and deploy an API gateway that securely connects client-facing interfaces with the legacy ERP system.
• Enhance product search, filtering, and availability checks to improve customer experience.
• Introduce customizable data sharing controls to regulate which ERP data is exposed to clients.
• Develop key management features for secure login and verification processes.
• Achieve integration of the new system with existing ERP infrastructure within a 6-week timeframe.

• Secure API gateway facilitating connectivity between client systems and legacy ERP data sources.
• Configurable access controls allowing selective sharing of ERP data based on client or data type.
• Data translation modules converting raw ERP data into accessible, user-friendly formats for end-users.
• A key management system supporting generation and verification of login credentials for client authentication.
• Enhanced product search and filtering capabilities, including availability checks and real-time updates.

• Legacy ERP system for data retrieval and updates
• Existing client authentication and authorization systems
• Internal data stores for translated data and logs

• System must support at least 10,000 orders processed weekly
• Data sharing controls must enable seamless regulation of exposed data
• Response times should support real-time product search and filtering
• Security measures to protect sensitive client and company data
• System availability and uptime should meet industry standards for mission-critical applications

The implementation aims to significantly enhance customer experience by enabling instant access to relevant data and streamlining order processes. Expected outcomes include improved user satisfaction, faster data retrieval, and an estimated increase in customer retention, with the digital platform supporting high-volume operations comparable to processing over 10,000 orders weekly.