The client faces difficulties in providing fast, accurate, and personalized mortgage and property advisory services due to complex calculations, fragmented data sources, and inefficient manual processes. They require a comprehensive, digital solution to enhance customer experience, operational efficiency, and multi-channel integration to maintain market leadership in the competitive Swiss real estate financing sector.
A large-scale financial technology firm specializing in mortgage brokerage, property valuation, and real estate advisory services, aiming to optimize and digitize its operations.
The new platform is expected to significantly enhance customer experience through rapid and personalized service, increasing client satisfaction and loyalty. It aims to position the client as the top mortgage provider in the market, capturing a larger market share. Operational efficiencies achieved via automation and seamless partner integrations are projected to reduce processing times, while expanded digital offerings will attract new B2B partners and clients, ultimately boosting annual mortgage volume and solidifying market leadership.