The client faced inconsistent user experiences across their healthcare documentation, coding, and billing platform. The existing aesthetic did not align with modern design standards, reducing user satisfaction and marketability. Complex navigation due to incremental updates hindered user efficiency. Additionally, the client's internal team lacked sufficient expertise in frontend design systems, resulting in slower implementation of improvements and over-reliance on support resources.
A rapidly growing healthcare technology company specializing in revenue cycle management for home health, hospice, and palliative care agencies, seeking to optimize their platform’s user experience and operational efficiency.
Achieving a cohesive and modern user interface is expected to enhance user satisfaction, boost platform adoption, and improve client confidence. The streamlined navigation and standardized design elements will reduce onboarding times and support internal team efficiency. Overall, these enhancements aim to position the platform for sustained growth and increased competitiveness in the healthcare technology market.