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Enhancement of Cloud-Based Gym Management Software for Improved User Experience and Operational Efficiency

leobit.com

Sports

Information technology

Challenges in User Retention and System Performance

Fitness clubs are abandoning the platform during registration due to a complex onboarding process. The system requires performance optimization, bug fixes, and UX improvements to enhance adoption and operational efficiency.

About the Client

A leading provider of comprehensive club management software solutions catering to fitness clubs, offering cloud and desktop-based platforms for membership management, scheduling, billing, and operational analytics.

Objectives for System Enhancement

Streamline user registration by identifying and removing abandonment triggers
Implement a secure, cost-effective payment gateway with PCI compliance
Enhance marketing automation for member engagement
Optimize system performance and scalability
Improve reporting and analytics for revenue tracking

Core System Functionalities and Features

Multi-step registration with abandonment tracking
Customizable member billing and payment processing (online/offline)
Role-based access control (staff/trainers/members)
Dynamic member search and membership type management
Automated marketing campaigns with email templates
Revenue tracking with accrual/cash basis reporting
Multi-tenant architecture with isolated databases

Technology Stack Requirements

.NET

HTML5

React

Dapper

MySQL

External System Integrations

PCI-compliant payment gateway
Email marketing automation tools
Corporate group billing EFT systems

Performance and Security Standards

99.9% system uptime with caching mechanisms
Data encryption and PCIDSS compliance
Scalable multitenant architecture
Response time under 2 seconds for core operations
Role-based data access restrictions

Expected Business Impact

Anticipated 10-15% increase in platform adoption through optimized registration, 20% reduction in payment processing costs, and improved operational efficiency via automated reporting and marketing tools.