Enhancement and Standardization of SaaS CRM Platform for Telecommunication Providers

A telecommunications-focused SaaS provider currently faces difficulties in managing a growing and complex platform, including maintaining development standards, streamlining processes, and scaling features as client demands increase. The existing development approach involving onsite and freelance teams has led to challenges in consistency, quality, and efficiency, hindering timely delivery of enhanced solutions.

A mid-sized software company specializing in delivering integrated CRM-like SaaS solutions for telecom service providers, aiming to improve engineering process transparency and efficiency.

• Develop a standardized, transparent, and scalable SaaS platform integrating billing, POS, customer management, employee management, inventory control, and scheduling features.
• Reduce internal management efforts by leveraging a dedicated, managed development team with expertise in relevant technologies.
• Achieve timely delivery of platform updates with minimal deviations and within budget.
• Improve code quality, system performance, and feature development efficiency, aiming for performance improvements of up to 40 times with optimized architecture.
• Establish ongoing support and maintenance for the existing platform while enabling rapid deployment of new features.

• An integrated management dashboard unifying all core modules (billing, POS, customer, employee, inventory, scheduling)
• Role-based access control and multi-tenant architecture for secure and scalable deployment
• Automated and formalized requirement gathering and documentation process with a dedicated business analyst role
• Performance optimization features to ensure up to 40x increase in system responsiveness
• Tools for seamless feature addition and system upgrades with minimal downtime
• Support for deployment on cloud infrastructure with system control and network infrastructure considerations

• Billing and payment gateways
• Customer communication channels (e.g., email, SMS)
• Third-party analytics and reporting tools
• External authentication and authorization services

• System performance: optimized to achieve a 40x increase in responsiveness
• Availability: 99.9% uptime
• Security: compliance with industry standards for data protection
• Scalability: support for increasing number of tenants and users
• Maintainability: modular code with clear documentation for ease of updates

Implementing the enhanced SaaS platform is expected to significantly improve system performance, with response times increasing by up to 40 times post-optimization. The project aims to deliver all releases within budget and on schedule, while reducing bugs and customer issues. Over time, this will enable the client to scale their offerings, streamline development workflows, and maintain high-quality standards, leading to increased customer satisfaction and market competitiveness.