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Enhanced User Navigation System for Website Experience
  1. case
  2. Enhanced User Navigation System for Website Experience

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Enhanced User Navigation System for Website Experience

light-it.net
Information technology
eCommerce
Education

Current User Navigation Challenges

Users frequently encounter 404 error pages due to broken links or incorrect navigation paths, leading to frustration, increased bounce rates, and reduced engagement with core website content.

About the Client

Digital platform provider focused on optimizing user engagement through intuitive web design and analytics-driven solutions.

Key Project Goals

  • Reduce 404 error occurrences by 70%
  • Improve user retention through intuitive navigation recovery
  • Enhance overall website accessibility and user satisfaction

Core System Functionalities

  • Customizable 404 error page with contextual suggestions
  • Automated broken link detection and redirection
  • Search-as-you-type navigation assistance
  • User behavior analytics dashboard

Technology Stack

React.js for front-end components
Node.js with Express for server-side logic
MongoDB for error tracking database
Google Analytics API integration

External System Integrations

  • Existing CMS content repository
  • Customer support ticketing system
  • Website performance monitoring tools

System Quality Attributes

  • 99.9% system availability
  • Response time under 200ms for error page delivery
  • WCAG 2.1 accessibility compliance
  • Cross-browser compatibility (Chrome, Firefox, Safari)

Expected Business Outcomes

Implementation will result in 40% reduction in support tickets related to navigation issues, 25% increase in page views per session, and measurable improvement in SEO rankings through reduced crawl errors.

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