Enhanced Secure Employee Intranet Platform with Advanced Search and Personalization

The organization relies on an outdated intranet platform that lacks flexibility, security, and performance optimization. Employees face difficulties in accessing critical tools, policies, and communication channels quickly and efficiently, especially with increasing mobile device usage and remote work capabilities. The current system does not support personalized experiences, efficient search, or seamless onboarding, impacting staff productivity and engagement.

A large healthcare organization with a focus on patient care and staff communication, supporting over 17,000 employees across multiple locations.

• Design and implement a modern intranet platform on a secure, compliant architecture supporting remote and in-house access.
• Enhance search capabilities to deliver fast, accurate, and relevant results across diverse content types including tools, policies, directories, and news.
• Introduce personalization features such as favorites, single sign-on, and device-to-device task continuity to improve user experience.
• Support both quick access for urgent tasks and exploratory browsing for engagement and cultural communication.
• Improve onboarding efficiency and increase engagement with company culture content, aiming for higher mobile interaction rates.
• Achieve a seamless transition from legacy systems with high adoption rates and positive user feedback.

• Unified search interface with smart defaults and consistent filtering for tools, directories, policies, and news.
• Personalization features including user favorites, bookmarks, and transportable task queues supporting device and session persistence.
• A customizable dashboard providing quick access to common tasks and company culture content, with support for dynamic content management.
• Side navigation for deep content discovery, expandable menus, and section-specific content areas.
• Single sign-on integration for seamless multi-device access.
• Responsive design optimized for mobile and desktop use, ensuring quick load times and intuitive navigation.
• Content management system enabling flexible page layouts, news, events, and multimedia integration.
• User onboarding pathways and feedback mechanisms to monitor system adoption.

• Identity and access management systems for secure login and session management
• Employee directory and HR information systems
• Third-party digital tools and services needed for essential employee functions
• Internal communication platforms and news feeds
• Analytics and reporting tools for usage and engagement tracking

• Scalability to support over 17,000 concurrent users with minimal latency
• High availability with 99.9% uptime SLA
• Security and HIPAA compliance for sensitive health data and employee information
• Performance benchmarks ensuring page load times under 3 seconds
• Mobile responsiveness supporting increased mobile engagement

The new intranet platform is expected to significantly improve user satisfaction, with rapid adoption observed during phased rollouts. Enhanced search and personalization features will reduce task completion times and increase engagement with cultural content, particularly on mobile devices. Anticipated outcomes include faster onboarding, increased staff productivity, better communication, and compliance with security standards, ultimately supporting improved patient care and organizational efficiency.