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Rapid portfolio expansion created critical needs for: 1) 24/7 IT support across US time zones, 2) Maintaining high resident satisfaction during growth, 3) Meeting strict KPIs for application support efficiency, and 4) Seamless integration with existing internal teams and workflows.
National single-family rental provider managing over 50,000 properties nationwide, requiring scalable IT support solutions for resident services
Projected 30% improvement in resident satisfaction scores, 40% increase in KPI compliance rates, and 25% reduction in operational downtime through optimized agent scheduling and integrated support workflows.