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Enhanced IT Infrastructure Monitoring Solution for Data Center Management

exoft

Business services

Information technology

Challenges with Existing Monitoring System

GlobalTech Consultancy currently uses Microsoft System Center Operations Manager (SCOM) for IT infrastructure monitoring. However, SCOM's limitations in supporting non-Microsoft services and providing detailed database diagnostics hinder comprehensive visibility and proactive problem resolution. This results in delayed identification of issues, increased downtime, and inefficient IT operations.

About the Client

A consultancy firm providing technology solutions and services. Highly reliant on IT infrastructure for daily operations and client service delivery.

Project Goals

Expand IT infrastructure monitoring capabilities beyond SCOM's native support.
Enhance diagnostic capabilities for specific systems, servers, and devices.
Improve alerting and issue prioritization based on criticality.
Provide an enterprise-wide view of IT assets through topology visualization.
Enable data-driven insights through analytics and reporting on key IT metrics.

Functional Requirements

Deep dive diagnostics for individual systems and devices.
Customizable alerting with criticality-based prioritization.
IT topology visualization for enterprise-wide asset overview.
Automated analytics and reporting on key performance indicators (KPIs).
Support for monitoring a heterogeneous IT environment (including non-Microsoft services).

Preferred Technologies

WPF

Microsoft SQL Server

Required Integrations

Existing SCOM infrastructure
Potentially other monitoring tools/platforms

Non-Functional Requirements

Scalability to accommodate future infrastructure growth.
High performance to minimize impact on existing systems.
Robust security measures to protect sensitive data.
Reliability and availability to ensure continuous monitoring.

Expected Business Impact

This project is expected to significantly reduce IT downtime, improve operational efficiency, enhance proactive problem resolution, and facilitate smoother migrations to successor software solutions. The enhanced visibility and detailed diagnostics will empower GlobalTech Consultancy's IT team to deliver more reliable and responsive services to its clients, ultimately improving customer satisfaction and business outcomes.