The client experiences limitations in their existing backup solution, which lacks support for various data types such as databases and locked files, and does not integrate advanced snapshot technologies. This results in inefficient backup and restore operations, increased downtime, and reduced customer satisfaction due to incomplete or unreliable data recovery options.
A mid to large-sized IT solutions provider specializing in data management and security, aiming to upgrade their backup infrastructure to support diverse data types and advanced snapshot technologies.
The implementation of this enhanced backup solution is expected to significantly improve data recovery reliability and flexibility, reduce system downtime, and ensure compliance with data protection standards. The new system aims to support higher data volumes efficiently, reduce restore times, and enable rapid feature deployment through its plugin architecture, ultimately leading to increased customer satisfaction and competitive advantage.