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Enhance and Maintain FUIB Collections Platform with Advanced Analytics

sigma.software

Financial services

Inefficient debt collection strategies and lack of granular insights into collector and debtor behavior.

FUIB requires a more sophisticated and data-driven approach to debt collection to improve efficiency, reduce bad debt, and optimize resource allocation. Existing systems lack advanced analytical capabilities to identify optimal strategies and personalize collector approaches. The need to maintain and evolve the collections platform following mergers and acquisitions further emphasizes the need for a robust and adaptable solution.

About the Client

One of the top 10 banking institutions in Ukraine, serving a large corporate and individual customer base across 200 branches.

Optimize debt collection processes and enhance analytical capabilities.

Improve collection efficiency and reduce overall bad debt.
Enhance the ability to personalize collection strategies based on debtor behavior.
Provide actionable insights into collector performance and effectiveness.
Ensure seamless integration with existing FUIB systems.
Maintain and evolve the collections platform to support future mergers and acquisitions.

Core Functionality and Analytics Enhancement

Automated workflow management for soft, hard, and legal collection actions.
Customizable collection strategies based on debtor risk profiles.
Real-time reporting on collector performance and efficiency.
Advanced analytics module with reporting on debtor behavior patterns, strategy effectiveness, and collector performance metrics.
Communication with external data providers via multiple channels (e.g., credit bureaus, databases).

Qualco Collections System, Sigma Software Integration

Qualco Collections System

Sigma Software integration platform

API integrations for external data providers

Integration with core banking systems, CRM, and external data providers.

FUIB core banking system
FUIB CRM system
Credit bureau data providers
Other relevant external data sources

Scalability, Security, Performance, Data Integrity

High scalability to accommodate future growth and transaction volumes.
Robust security measures to protect sensitive customer and financial data.
High performance and availability to ensure uninterrupted operation.
Data integrity and accuracy to ensure reliable reporting and decision-making.

Improved financial performance and operational efficiency.

Successful implementation of this project is expected to result in reduced bad debt, increased collection efficiency, improved resource allocation, and enhanced strategic decision-making. The enhanced analytical capabilities will enable FUIB to proactively manage its debt portfolio and improve its overall financial performance. The platform's ability to support future mergers and acquisitions will minimize disruption and ensure continuity of operations.