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Enforcement Services System Enhancement for Revenue Recovery

future-processing.com

Government

Challenge

Marston Holdings requires an enhanced core system to efficiently manage and execute court orders, ensuring compliance and maximizing revenue recovery for taxpayers, businesses, and individuals. Current systems may lack the scalability, efficiency, and integrated features needed to meet increasing demands and achieve strategic goals.

About the Client

A leading provider of enforcement services to central, local government, and businesses, specializing in court order compliance and revenue recovery.

Project Objectives

Develop a robust and scalable core system for enforcement services.
Improve the efficiency and effectiveness of court order compliance.
Enhance revenue recovery rates for taxpayers, businesses, and individuals.
Provide a reliable and dependable system for long-term business operations.
Support future business growth and strategic initiatives.

Functional Requirements

Case Management: Comprehensive tracking and management of enforcement cases.
Workflow Automation: Automated workflows for order processing, compliance monitoring, and communication.
Payment Processing: Secure and integrated payment processing capabilities.
Reporting & Analytics: Real-time dashboards and customizable reports for performance monitoring.
User Management & Access Control: Role-based access control to ensure data security.

Preferred Technologies

Nearshoring development model

Cloud-based infrastructure (e.g., AWS, Azure, GCP) - to allow for scalability

Secure database management system (e.g., PostgreSQL, MySQL)

Modern programming languages (e.g., Java, Python)

API-driven architecture for integrations

Integrations Required

Government payment gateways
Court systems databases
Tax authority systems
External data providers (e.g., credit reporting agencies)

Key Non-Functional Requirements

High Scalability: Ability to handle a large volume of cases and transactions.
High Performance: Fast response times and efficient processing.
Data Security: Robust security measures to protect sensitive data.
Reliability & Availability: 24/7 system availability.
Compliance: Adherence to relevant data privacy and security regulations.

Estimated Impact

Successful implementation of this system enhancement is expected to result in a significant increase in revenue recovery, estimated at £850 million per year. The system will also improve operational efficiency, reduce costs, and enhance Marston's ability to effectively serve its clients and fulfill its mission.