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End-to-End Automation Platform for Virtual Kitchen Operations

s-pro.io

Food & Beverage

Retail

Challenges in Dark Kitchen Operations

Need for a scalable, reliable platform to manage unique dark kitchen workflows including customer order placement, backend management, kitchen coordination, and delivery logistics. Key pain points: inefficient order customization, lack of real-time tracking, and inability to handle high-demand periods during rapid growth.

About the Client

Virtual kitchen business offering innovative Chinese-American recipes with no dine-in or pickup options, focused on tech-driven delivery operations.

Strategic Goals for Platform Development

Scale customer base to 170,000+ active users
Process 750,000+ orders seamlessly
Improve customer satisfaction through real-time engagement tools
Optimize kitchen-to-delivery workflow coordination
Ensure scalability during peak demand periods

Core System Capabilities

Intuitive mobile ordering interface with customization options
Real-time kitchen display with cooking instructions
Admin dispatch dashboard for order tracking
Order status page with live delivery tracking and chat support
Credits system for service issue compensation

Technology Stack Requirements

Microservices architecture

GraphQL for data handling

Next.js/React for frontend

AWS for cloud infrastructure

Kubernetes for container orchestration

System Integration Needs

Mobile app platforms (iOS/Android)
Supply chain management systems
Payment gateways
Third-party delivery APIs
Analytics and reporting tools

Performance and Scalability Criteria

High availability during peak hours
Horizontal scalability for rapid growth
Sub-second response times for user interfaces
Data security compliance (PCI-DSS)
Disaster recovery with <15 minute RTO

Expected Business Outcomes

Implementation of a scalable tech foundation enabling 300% growth in order volume, 40% improvement in operational efficiency, and 25% increase in customer retention through enhanced user experience. The platform will support expansion into new markets while maintaining 99.9% system uptime during high-demand periods.