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Development of a Custom ERP Platform for Scalable E-commerce Operations

s-pro.io

eCommerce

Retail

Technology

Operational Inefficiencies Hindering Growth

The client faces challenges with manual, fragmented processes causing errors and delays, lack of centralized data visibility leading to poor decision-making, and inefficient resource allocation resulting in inventory bottlenecks and missed revenue opportunities.

About the Client

A mid-sized e-commerce company specializing in high-quality refurbished electronics with production facilities and 200 employees, expanding into new markets.

Key Project Objectives

Automate core business workflows to reduce manual effort and errors
Centralize data management for real-time visibility across departments
Enhance reporting and analytics capabilities for data-driven decisions
Optimize inventory, production, and financial resource allocation
Ensure scalability to support market expansion and operational agility

Core System Functionalities

Automated order processing and inventory management
Centralized dashboard for cross-departmental data integration
Real-time analytics for KPIs, sales trends, and financial performance
Dynamic resource planning for production and logistics
User role-based access and multi-currency support

Technology Stack Preferences

Cloud-native ERP frameworks (e.g., SAP S/4HANA, Oracle ERP Cloud)

Microservices architecture for scalability

Data lakes and ETL tools for integration

AI/ML for predictive analytics

System Integration Requirements

Legacy inventory and CRM systems
Third-party logistics providers
Payment gateways and tax compliance tools
Customer service platforms

Non-Functional Requirements

High availability (99.9% uptime)
Data encryption and GDPR compliance
Horizontal scalability for seasonal traffic
Low-latency real-time analytics

Expected Business Impact

The ERP platform is projected to drive a tenfold revenue increase through operational efficiency gains, reduce overhead costs by 30% via automation, and enable seamless scalability across new markets while positioning the client as an industry leader in refurbished electronics e-commerce.