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Ecommerce Platform Upgrade and Automation for Christian Ebook Retailer

rolemodelsoftware.com

Retail

eCommerce

Education

Non-profit

Challenges with Legacy Software

LifeWay Christian Resources faced challenges with outdated ecommerce and back-office systems following the acquisition of Wordsearch. Key issues included the need for PCI compliance, a poor online customer experience leading to reliance on customer service for orders, inefficient order entry processes for institutional clients, and manual ebook subscription and royalty calculation processes.

About the Client

LifeWay Christian Resources is a leading provider of Christian resources, including ebooks, and seeks to modernize its online sales platform and streamline back-office operations.

Project Goals

Achieve and maintain PCI DSS compliance.
Improve online customer experience and increase online sales.
Automate ebook subscription processing.
Automate ebook royalty calculation and reporting.
Streamline order entry for institutional clients.
Enable remote access and increased productivity for regional sales teams.
Build a scalable and maintainable platform for future growth.

System Functionality

Secure online ordering with PCI compliance.
Automated subscription management.
Automated royalty calculation and reporting.
Order management system for retail and institutional orders.
Sales rep order entry functionality.
User authentication and authorization.
Reporting and analytics dashboard.
Mobile-friendly responsive design

Technology Stack

Web-based application

Existing databases (preservation)

Mobile-friendly design

External System Integrations

Payment gateway integration (PCI compliant)
Accounting software integration (for royalty payments)
CRM system integration (potentially for sales data)

Non-Functional Requirements

High availability and reliability.
Scalability to handle increasing traffic and data volume.
Security (data encryption, access controls).
Performance (fast page load times).
Mobile responsiveness.

Expected Business Impact

This project is expected to significantly improve operational efficiency, reduce labor costs, enhance the customer experience, increase online sales, and provide a scalable platform for future growth. The successful implementation will also mitigate the risk of regulatory fines associated with non-compliance.