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User Experience-Focused Workflow Tool for Rent-to-Own Contracts

rolemodelsoftware.com

Financial services

Real estate

Construction

Challenges with Disjointed Workflow and Legacy Systems

Legacy software lacked scalability and customization, requiring manual duplication across manufacturers. Fragmented workflow with spreadsheets caused errors and inefficiencies. Difficulty accommodating diverse dealer workflows and state-specific legal requirements. Inefficient communication with truck drivers and manual data entry processes.

About the Client

Rent-to-own financing firm for portable structures (sheds, decks, carports) operating in 28 states with a dealer network and independent contractors

Key Project Goals

Consolidate fragmented workflows into a unified system
Enable state-specific contract customization and compliance
Streamline communication across multiple user types (dealers, staff, drivers)
Automate manual processes and reduce data entry errors
Improve scalability for future growth and partner onboarding

Core System Functionalities

State-specific contract origination with automated form generation
Role-based user interfaces for dealers, office staff, and truck drivers
Mobile/desktop e-signature capability with QR code integration
Direct SMS/email communication channel for truck drivers
Real-time inventory and payment tracking dashboard
Automated integration with backend accounting system (RTO Pro)

Technology Preferences

Modern web framework (React/Node.js)

Cloud-native architecture

Progressive Web App (PWA) capabilities

System Integrations

RTO Pro accounting software
SMS gateway service
Electronic signature API (DocuSign/HelloSign)
Mapping and routing API

Non-Functional Requirements

High scalability for multi-state operations
Enterprise-grade data security (PCI-DSS compliance)
Cross-platform compatibility (mobile/desktop)
99.9% system uptime SLA
Multi-tenancy support for manufacturers

Expected Business Impact

Reduction of manual data entry time by 90% through automation. 15x faster retrieval workflow processing. Improved dealer onboarding efficiency enabling rapid market expansion. Enhanced compliance through automated state-specific contract generation. Scalable architecture supporting 50%+ growth in partner networks.