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Ecommerce Platform Enhancement and Loyalty Program Implementation
  1. case
  2. Ecommerce Platform Enhancement and Loyalty Program Implementation

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Ecommerce Platform Enhancement and Loyalty Program Implementation

netguru.com
Retail
Environmental Services
Consumer products & services

Challenges with Existing Ecommerce Platform

EcoChic Designs' current e-commerce platform is experiencing performance issues, technical limitations, and lacks key features necessary to effectively engage customers and strengthen its brand message. Specific challenges include slow website speed, inadequate order tracking, limited payment options, and the absence of a robust loyalty program. These issues are impacting customer experience and hindering business growth.

About the Client

EcoChic Designs is a creative e-commerce company specializing in high-quality, sustainably sourced and ethically crafted products, reflecting the founders' commitment to culture, design excellence, local craftsmanship, and environmental responsibility.

Project Goals

  • Improve website performance and speed.
  • Enhance order tracking capabilities for customers.
  • Implement a comprehensive loyalty program to increase customer engagement and retention.
  • Expand payment options to include Bitcoin and other popular methods.
  • Strengthen the brand image by providing a seamless and responsible online shopping experience.
  • Improve overall customer satisfaction.

Functional Requirements

  • Loyalty program with tiered rewards and personalized offers.
  • Real-time order tracking with detailed status updates.
  • Support for multiple payment gateways (including Bitcoin).
  • Sameday delivery option integration.
  • Improved product search and filtering.
  • Enhanced customer support tool integration.
  • Automated order status updates and notifications.

Preferred Technologies

Ruby on Rails
API integration
Web analytics platform

Required Integrations

  • Customer support tool
  • Web analytics platform
  • Payment gateways (e.g., Stripe, PayPal, Bitcoin processor)
  • Shipping provider API (for sameday delivery)

Key Non-Functional Requirements

  • High website performance and scalability.
  • Secure data storage and processing.
  • Responsive design for optimal viewing on all devices.
  • Adherence to accessibility standards.
  • Robust error handling and logging.

Expected Business Impact

This project is expected to significantly improve customer satisfaction, increase customer lifetime value through the loyalty program, drive higher conversion rates via improved site performance and checkout process, and strengthen EcoChic Designs' brand reputation as a responsible and innovative retailer. Improved operational efficiency through automation and better data insights is also anticipated.

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