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Dispatcher Center Management Solution

sigma.software

Real estate

Construction

Business services

Challenges with Manual Task Scheduling and Limited Visibility

The existing whiteboard-and-stickers task scheduling process lacked automation, leading to inefficiencies in task assignment, idle worker time, and non-billed efforts. There was no centralized system for real-time monitoring of maintenance tasks, feedback collection, or SLA compliance tracking across distributed teams.

About the Client

A leading asset and property management company providing maintenance, development, and construction services for commercial properties, shopping centers, and residential buildings with 6 million sqm under management.

Project Objectives

Replace manual scheduling with a digital task management system
Optimize resource allocation and reduce operational costs
Enable real-time collaboration between dispatchers, property owners, and field workers
Ensure SLA compliance and transparent service delivery

Core System Functionalities

Customer portal for task submission, monitoring, and feedback
Dispatcher application for SLA-based task scheduling, resource allocation, and contract management
Mobile app for field workers to receive tasks, report completion, and log ad hoc tasks
Audit logging of user actions for compliance and analysis

Technology Stack

Web-based framework (React/Node.js)

Android SDK

Cloud hosting

System Integrations

Existing maintenance contract databases
SLA monitoring tools

Non-Functional Requirements

Scalability for 1000+ concurrent users
Role-based access control
Real-time task synchronization
99.9% system uptime SLA

Expected Business Impact

Reduction in idle worker time by 30%, 25% lower operational costs due to automated task assignment, and 40% improvement in customer satisfaction scores through transparent service tracking and faster issue resolution.