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Digital Transformation Platform for Multichannel Business Operations
  1. case
  2. Digital Transformation Platform for Multichannel Business Operations

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Digital Transformation Platform for Multichannel Business Operations

alliancetek.com
Healthcare
Education
Financial services

Legacy Systems Limiting Healthcare Innovation

The client operates multiple disconnected systems for patient training programs, funding applications, and investor communications. Manual processes create delays in document processing (average 72-hour turnaround), inconsistent user experiences across platforms, and missed opportunities for data-driven decision making. Existing infrastructure lacks integration with modern authentication protocols and government APIs.

About the Client

Healthcare technology provider modernizing patient engagement and administrative workflows

Digital Transformation Goals

  • Consolidate training, funding, and communication platforms into unified digital ecosystem
  • Implement automated document processing with SBA API integration
  • Enhance security through Microsoft Active Directory authentication
  • Create real-time reporting dashboard for operational insights
  • Achieve 40% reduction in processing time for critical workflows

Core System Capabilities

  • Automated training progress tracking with customizable reporting
  • Secure financial document upload with SBA API integration
  • Scheduled notification system for compliance deadlines
  • Role-based access control for healthcare professionals and administrators
  • Mobile-responsive investor portal with video content integration

Technology Stack Requirements

.NET Core
Salesforce CRM
React Native
Azure DevOps
Power BI

Critical System Integrations

  • SBA Government APIs for loan processing
  • Microsoft Active Directory authentication
  • JW Player for video content delivery
  • AWS S3 for secure document storage

Operational Requirements

  • 99.9% system availability with Azure cloud hosting
  • HIPAA-compliant data encryption
  • Support for 10,000+ concurrent users
  • Response time under 2 seconds for 95% of transactions
  • Automated CI/CD pipeline with Jenkins

Expected Business Outcomes

Projected 60% reduction in administrative overhead through automation, 50% faster investor onboarding cycles, and 90% improvement in compliance reporting accuracy. Platform modernization will enable expansion to 3 new healthcare markets and support 200% growth in user base over 18 months, while maintaining enterprise-grade security and regulatory compliance.

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Digital Transformation of Commercial Real Estate Loan Processing Platform