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Digital Transformation Platform for Government Process Optimization

eleks.com

Government

Process Inefficiencies and Siloed Data

The City of Reykjavik faces challenges with complex, fragmented processes across various departments (Human Resources, Risk Management, Grant Management). These processes rely on disparate systems, leading to inefficiencies, data silos, and difficulties in risk management, grant distribution, and overall operational effectiveness. Lack of a holistic view hinders informed decision-making and future strategic planning.

About the Client

Local government responsible for providing services and managing operations within the city of Reykjavik, Iceland.

Core Project Goals

Develop a centralized platform for process analysis, improvement, and digital transformation.
Implement digital tools to streamline workflows in key areas (HR, Risk, Grants).
Establish a comprehensive view of city processes, needs, pain points, and improvement opportunities.
Create a scalable platform to support future digital initiatives and tender opportunities.

System Functionality

Process Mapping & Modeling
User Journey Mapping
Stakeholder Analysis & Management
Data Flow Visualization
Reporting & Analytics
User Story Management
Workflow Automation (Future Phase)

Technology Preferences

Design Thinking methodologies

Workshop facilitation tools

Data visualization software

Process modeling software

External System Integrations

Existing HR systems
Risk Management Systems
Grant Management Systems
Data storage and analytics platforms

Non-Functional Requirements

Scalability to accommodate future growth
High performance for efficient data processing
Data security and privacy compliance (GDPR)
Usability and accessibility for diverse stakeholders

Expected Business Impact

This project is expected to significantly improve operational efficiency, reduce costs associated with manual processes, enhance data-driven decision-making, and improve service delivery to citizens. The developed reports will also serve as a strong foundation for securing funding and resources for future digital transformation initiatives, ultimately enhancing the overall effectiveness of the Reykjavik City Council.